Welcome to Elite Ice Skating’s FAQ section! As a premier destination for figure skaters worldwide, we’ve compiled answers to common questions about our high-performance equipment, global shipping, and customer service. Whether you’re shopping for Eclipse Blades, Chloe Noel dresses, or Edea boots, find the information you need below.

Product Questions

What makes your figure skating products different from other retailers?
We specialize in competition-ready equipment curated by former competitive skaters. Our products like Eclipse Blades and Edea Ice boots are selected for their performance-enhancing qualities, while Chloe Noel dresses combine elegance with athletic functionality. We also offer unique accessories like Blade Blankies and Bunga protective pads that address specific skater needs.
How do I choose the right size for Harlick Skates or Chloe Noel dresses?
Our expert fitting team (all former competitive skaters) provides personalized sizing advice. Email us at [email protected] with your measurements and skating level for precise recommendations. For dresses, include your height, bust, waist, and hip measurements along with your preferred fit (competition snug or practice comfort).
Are your Blade Covers/Soakers suitable for all blade types?
Yes! Our Critter Covers and Blade Blankies are designed to accommodate most figure skating blades, including MK Blades and Eclipse models. For specialty blades, check the product description or contact us for confirmation.

Shipping & Delivery

What shipping options do you offer to international customers?
We provide two global shipping methods (excluding some Asian and remote regions):
  • Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch) – ideal for blades and boots
  • Free Economy Shipping: Via EMS (15-25 business days) for orders over $50 – perfect for dresses and accessories
All international shipments include tracking and require signature confirmation.
Why don’t my delivery estimates include customs processing time?
Customs procedures vary by country and are beyond our control. While we declare full value on all shipments (required by international law), we can provide additional documentation if your package is delayed. Email [email protected] with your order number for assistance.
How are delicate items like dresses and blades packaged?
We treat your gear with competition-level care:
  • Chloe Noel dresses: shipped in protective garment bags
  • Blades: edges securely wrapped with multiple protective layers
  • Edea/Graf boots: boxed with internal bracing to maintain shape
  • Brad Griffies accessories: individually padded

Returns & Exchanges

What is your return policy for skating equipment?
Our 15-day return policy (from delivery date) requires:
  • Unused items in original packaging
  • Blades and soakers in resalable condition
  • Customer covers return shipping unless defective
Note: For hygiene reasons, Bunga pads and gloves can only be returned if unopened.
Can I exchange my GuardDog guards for a different size?
Absolutely! Contact us within 15 days of receipt to arrange an exchange. Include your order number and the reason for exchange. We recommend including a photo of the guards placed against your blade for our team to verify sizing needs.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through encrypted systems to protect your financial information.
Why was my credit card declined?
Common reasons include:
  • International transaction blocks (contact your bank first)
  • Billing/shipping address mismatch
  • Order amount exceeding daily limits
For persistent issues, try PayPal or email us for alternative payment options.

Technical Support

How do I track my order of Eclipse Blades?
Tracking numbers are emailed once your order ships. Use the carrier’s website (DHL/FedEx for Standard, EMS for Economy) for real-time updates. If your tracking hasn’t updated in 48 hours, check your spam folder or contact us.
The website shows a dress as available but I can’t add it to my cart
This usually indicates limited stock that’s been reserved in another cart. Chloe Noel dresses in popular sizes sell quickly! Email us at [email protected] and we’ll check if we can source another unit or suggest similar styles.

Still have questions? Our skating-experienced customer service team is ready to help! Email [email protected] or call our Columbus headquarters at +1 (555) 123-4567 during business hours (9AM-5PM EST).

From blade care tips to competition preparation advice, we’re committed to supporting your skating journey at every glide.