Privacy Policy

Last Updated: [Insert Date]

Welcome to Graf Store at Elite Ice Skating (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with the same care and precision as we craft our premium figure skating equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eliteiceskating.com.

1. Information We Collect

We collect information that helps us provide our international clientele of competitive skaters, coaches, and skating enthusiasts with exceptional service:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you purchase Eclipse Blades, Edea boots, or Chloe Noel dresses.
• Transaction Information: Details about purchases of Blade Blankies, Bunga Pads, or other products, including payment method and order history.
• Technical Information: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your interactions with our skating-experienced support team.

2. How We Use Your Information

Your information helps us maintain the high standard of service expected by serious skaters worldwide:

• Process orders for Graf boots, Harlick Skates, and accessories with secure payment processing
• Provide customer support for technical questions about Blade Covers/Soakers or other equipment
• Improve our product offerings like Brad Griffies Designs and Critter Covers based on customer preferences
• Send order confirmations and shipping updates (including international shipments)
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations regarding international sales

3. Data Sharing and Disclosure

We treat your data with the same discretion as we would competition strategies:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal), shipping, and IT services.
• Legal Requirements: When required by law or to protect our rights and the safety of our skating community.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we ship Edea Ice products globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same vigilance as GuardDog protects skate blades:

• PCI-DSS compliant payment processing
• End-to-end encryption for all transactions
• Regular security audits of our systems
• No storage of full payment details on our servers

6. Your Rights

You have rights regarding your personal information, including:

• Accessing or updating your account information
• Requesting deletion of your personal data (subject to legal requirements)
• Opting out of marketing communications
• Restricting or objecting to certain processing activities

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience for Blade Buddies and other accessories:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us improve our site’s functionality
• Marketing Cookies: Allow us to show relevant products like Chloe Noel Dresses or Eclipse Blades

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

While we sell products for skaters of all ages, including Blade Blankies for young athletes, we do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves, just as skating techniques progress. Significant changes will be communicated to our customers.