Last Updated: [Insert Date]

Welcome to Graf Store at Elite Ice Skating (www.eliteiceskating.com). These Terms and Conditions govern your use of our website and purchases of our premium figure skating products. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for competitive skaters, coaches, and figure skating enthusiasts aged 18+ or with parental consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this site, including product designs (especially Brad Griffies Designs and Chloe Noel collections), logos, and text, is owned by Graf Store or our partners. Unauthorized use may violate copyright, trademark, and other laws.

User Responsibility: You may not reproduce, distribute, or create derivative works from our content without express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our specialized skating products (Eclipse Blades, Edea Ice boots, Blade Buddies, etc.), but colors may vary slightly due to monitor settings. Technical specifications are provided by manufacturers.

2.2 Custom Items

Custom products like Harlick Skates and Brad Griffies Designs are made to your specifications and cannot be returned unless defective (see Section 6).

2.3 Product Availability

High-demand items like Chloe Noel dresses may sell quickly. Displayed availability is approximate and subject to change.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or product unavailability.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You must provide accurate payment information and have sufficient funds. Failed payments may result in order cancellation.

3.3 Pricing

All prices are in USD. We may adjust prices due to supplier changes but will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). Custom items may require additional production time.

4.2 Shipping Options

Method Cost Delivery Time Carrier
Standard $12.95 10-15 business days after shipment DHL/FedEx
Free Shipping Free (orders over $50) 15-25 business days after shipment EMS

4.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. International customers are responsible for any customs fees.

User Responsibility: Provide a complete, accurate shipping address. Incorrect addresses may delay delivery or result in lost packages.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

  • Items are unused, in original condition with all tags attached (especially Chloe Noel dresses)
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene/safety reasons, these cannot be returned:

  • Bunga Pads
  • Gloves
  • Custom items (Harlick Skates, Brad Griffies Designs)
  • Used/damaged products

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Wait for return authorization (2 business days)
  4. Ship items to: Graf Store Returns, 3775 Bottom Lane, Columbus, US 53925

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable.

5.5 Exchanges

We gladly exchange:

  • Blade Covers/Soakers for different colors
  • Chloe Noel dresses for other sizes
  • Accessories (Blade Blankies, Blade Buddies) for alternative designs
Exchanges are subject to availability. For international exchanges, additional shipping fees may apply.

6. Damaged or Defective Items

If your Edea Ice boots, Graf products, or other items arrive damaged:

  1. Contact us immediately at [email protected] with photos
  2. We’ll provide a prepaid return label if needed
  3. Receive a replacement or full refund

7. Liability Limitations

7.1 Product Use

Our products are designed for figure skating. Proper use and maintenance are essential. We’re not liable for injuries resulting from improper use of skates, blades, or protective gear.

7.2 Website Operation

We strive for 24/7 website availability but aren’t liable for temporary outages or technical issues beyond our control.

7.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy details how we collect, use, and protect your data. By using our site, you consent to these practices.

9. Governing Law

These Terms are governed by Ohio law. Any disputes will be resolved in courts located in Columbus, Ohio.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms or our products:

Graf Store at Elite Ice Skating
3775 Bottom Lane
Columbus, US 53925
Email: [email protected]

Thank you for choosing Graf Store for your figure skating needs. We’re committed to serving the skating community with premium equipment and exceptional service.